The protection of your personal data is a top priority for us at Pajama Hotel srl. We process your data exclusively in accordance with legal regulations (GDPR, Italian Data Protection Code – Legislative Decree 196/2003, amended by Legislative Decree 101/2018). This Privacy Policy provides you with key information about how we handle data in the context of our website and services.

Data Collection and Processing In the course of your visit to our website and the use of our services, the following personal data is collected:

  • Contact Details: Name, email address, phone number (when using the contact form or reaching out to us via email).
  • Browser Data: IP address, browser type and version, operating system, referrer URL, time of access.
  • Booking and Guest Data: Information such as reservation details, hotel preferences, inquiries, and other data necessary for booking management and guest services.

These data are used exclusively to process your request, fulfill contractual obligations, operate our website, and optimize our services.

Purposes of Data Processing We process your personal data for the following purposes:

  • To respond to inquiries and communicate with you.
  • To manage hotel bookings and provide guest services.
  • To fulfill legal obligations, including tax and registration requirements.
  • To optimize our services and user experience on the website.

Legal Basis for Processing The processing of your personal data is based on the following legal grounds:

  • Contract fulfillment (Art. 6(1)(b) GDPR): For managing hotel bookings and services.
  • Legal obligation (Art. 6(1)(c) GDPR): For example, compliance with Italian hospitality laws, tax reporting, and invoice retention.
  • Legitimate interest (Art. 6(1)(f) GDPR): To improve our website, services, and guest experience.

Retention Period We store your data only for as long as necessary to fulfill the respective purposes or as required by law. Business correspondence and booking data are retained for 10 years in accordance with Italian legal retention periods.

Disclosure of Data to Third Parties We only share your personal data with third parties in the following cases:

  • For contract fulfillment (e.g., to booking platforms, payment processors, or service providers).
  • If you have given your explicit consent.
  • If we are legally obligated to do so (e.g., for compliance with Italian public security laws requiring guest registration with local authorities).

Transmission of your data to third parties outside the EU will only occur if the requirements of the GDPR are met.

Cookies Our website uses cookies to enhance the user experience and provide certain features. These are small text files stored on your device. Some cookies remain on your device until you delete them. They allow us to recognize your browser during your next visit.

You can prevent the storage of cookies by adjusting the settings in your browser software, although this may limit the functionality of the website.

Google Analytics Our website uses Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to analyze the usage of the website. The information generated by these cookies is transferred to a Google server in the USA and stored there.

You can prevent the storage of cookies by adjusting the settings in your browser software. For more information, please refer to Google’s Privacy Policy: Google Privacy Policy.

Your Rights You have the following rights regarding the data we store about you:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restriction of processing
  • Right to data portability
  • Right to withdrawal and objection

If you believe that the processing of your data violates data protection law, you can file a complaint with us (office@pajama-hotels.com) or with the Italian Data Protection Authority (Garante per la protezione dei dati personali).

Contact If you have any questions regarding data protection or the exercise of your rights, please contact:

Pajama Hotel srl
Legal Representative: Nicolai Padoan
Registered Office: Granviale S. Maria Elisabetta 5, 30126 Venezia (VE), Italy
E-mail: office@pajama-hotels.com